This document sets out the general terms and conditions of sale on the website www.lacoste.pl (hereinafter referred to as the "E-Shop"), the owner and administrator of which is Devanlay Polska Sp. z o.o. with its registered office in Warsaw (00-120 Warsaw), ul. Złota 59, NIP: 7010341947, REGON: 146127374, registered in the register of entrepreneurs maintained by the District Court for the capital city of Warsaw in Warsaw, XII Commercial Division, under KRS number 0000419724, with share capital of PLN 13,038,100.00; email: info@lacoste.pl (hereinafter referred to as "Devanlay").

Article 1 – Definitions

Unless stated otherwise, terms capitalized in these Regulations have the meaning assigned to them in these Regulations, which is this document.

1. Devanlay – Devanlay Polska sp. z o.o. with its registered office in Warsaw (00-120 Warsaw), ul. Złota 59, NIP: 7010341947, REGON: 146127374, registered in the register of entrepreneurs maintained by the District Court for the Capital City of Warsaw in Warsaw, XII Commercial Division of the National Court Register under KRS number 0000419724, with share capital of PLN 13,038,100.00.
2. Working Days – days of the week from Monday to Friday, excluding public holidays in Poland.
3. Delivery – the act of delivering the Goods to the Customer by Devanlay, in accordance with the delivery method chosen by the Customer.
4. Delivery Service Provider – an entity providing delivery services with whom Devanlay cooperates. The list of current Delivery Service Providers is available on the E-Shop website.
5. Password – an individual sequence of letters, numbers, or other characters set by the Customer during Registration in the E-Shop, used to secure access to the Customer Account.
6. Customer – a natural person, legal person, or organizational unit with legal capacity who uses the E-Shop, including concluding a Sales Agreement or using electronic services. A natural person must be at least 18 years old.
7. Consumer – a natural person who enters into a legal transaction with an entrepreneur that is not directly related to their business or professional activity, as referred to in Article 221 of the Civil Code.
8. Entrepreneur – a natural person, legal person, or organizational unit conducting business or professional activity on its own behalf.
9. Customer Account – an individual account created in the E-Shop for the Customer, enabling the use of the E-Shop's functionalities, including placing orders and managing data.
10. Login – the Customer's email address used as an identifier when logging into the Customer Account.
11. Registration – the process of creating a Customer Account in the E-Shop, requiring the provision of personal data and acceptance of the Regulations and the Privacy Policy.
12. Devanlay Store – a stationary point of sale operated by Devanlay. The list of Devanlay Stores is available in the E-Shop in the "List of Devanlay Stores" tab.
13. Goods – a product offered by Devanlay via the E-Shop, which may be the subject of a Sales Agreement. Only original products are the subject of the transaction.
14. Sales Agreement – a distance contract concluded between the Customer and Devanlay, regarding the purchase of the Goods in accordance with the terms specified in the Regulations.
15. InPost Parcel Locker – a device for self-collection and sending of parcels 24 (twenty-four) hours a day, 7 (seven) days a week, operated by InPost Paczkomaty sp. z o. o. with its registered office in Krakow (30-552 Kraków) ul. Wielicka 28.
16. Electronic Services – services provided by Devanlay electronically, in particular, maintaining the Customer Account, Newsletter, Contact Form, and Push service.
17. Newsletter – a service consisting in sending commercial information to the Customer electronically, in accordance with the principles set out in the Regulations.
18. Push – a service consisting in presenting the Customer with individual product proposals, in particular through browser notifications or in the E-Shop.

Article 2 – Principles of E-Shop Operation

1. These Regulations establish the rules for concluding a Sales Agreement via the E-Shop, at the address: www.lacoste.pl. Orders are placed and accepted exclusively via this website.
2. The exclusive right to operate the E-Shop belongs to Devanlay.
3. All rights to the E-Shop, including the E-Shop name, domain, design and/or general appearance of the website www.lacoste.pl, as well as all types of information, images, the Lacoste brand, and other brands offered in the E-Shop, including proprietary copyrights and other intellectual property rights, belong to Devanlay or entities with which Devanlay has concluded relevant license agreements. It is forbidden to copy, modify, distribute, publish, install, transmit, present, or use these materials without the prior written consent of Devanlay or without indicating their source. Use of the E-Shop is possible only in accordance with the Regulations.
4. Use of the E-Shop is possible provided that the Customer's ICT system meets the following minimum technical requirements: a) uses an internet browser with Java Script support: Internet Explorer (version 8.0 or higher), Mozilla Firefox (version 22 or higher), or Google Chrome (version 27 or higher), b) has a minimum screen resolution of 1024 x 768 pixels, and c) has an email account and access to the Internet.
5. The images and visualizations of the Goods presented in the E-Shop are for illustrative purposes and do not reflect their actual size, color, or proportions of the products.
6. Contact through the E-Shop is possible 24 hours a day, 7 days a week via the email address (info@lacoste.pl) or on Working Days at the phone number (+48 947 213 853) from 8:00 AM to 4:00 PM. The Customer can contact the E-Shop by email or by using the contact form available in the E-Shop at https://www.lacoste.pl/kontakt.
7. Placing orders in the E-Shop is possible: a) after Registration and creation of a Customer Account ("Purchases with Registration"), or b) without Registration, by providing the data necessary to fulfill the order ("Purchases without Registration"). Browsing the E-Shop's offer does not require Registration.
8. It is prohibited for the Customer to post illegal content and to use the E-Shop or electronic services provided by Devanlay in a manner contrary to the law, good practices, or in a manner that violates the rights of third parties.
9. Information posted in the E-Shop does not constitute an offer from Devanlay in the meaning of the Civil Code, but merely an invitation for Customers to make offers for the conclusion of a Sales Agreement.
10. By placing an order, the Customer simultaneously declares that they are an adult and have full legal capacity (including the capacity to enter into contracts).
11. Persons undergoing Registration or making purchases in the E-Shop provide their personal data and consent to their processing by Devanlay in accordance with the principles set out in the Privacy Policy. To verify the data provided during Registration, the Customer receives an email requesting confirmation.
12. The Customer may use the "Wygodne Zwroty" (Convenient Returns) Goods return service, provided by AlleKurier Sp. z o.o. By selecting this option, the Customer provides their personal data directly to AlleKurier, who becomes their separate administrator. The rules for processing personal data by AlleKurier are available in the regulations and privacy policy of the website www.wygodnezwroty.pl.

Article 3 – Customer Account

1. The Customer can create their Customer Account in the E-Shop. Each Customer is entitled to have a maximum of one Customer Account simultaneously. Devanlay reserves the right to delete multiple registrations. Registration will allow the Customer to: i. enter, edit, or delete data, including delivery addresses; ii. place orders using the data entered by the Customer; iii. create a shopping list; iv. view order history; v. order and cancel the order of the Newsletter; vi. use discount codes; vii. use other functionalities made available to registered Customers.
2. To complete the Registration, the Customer must: a) read and accept the Regulations and the Privacy Policy, b) provide personal data, such as: first name, last name, email address, Password, and other data if required, c) consent to the processing of personal data by Devanlay, d) complete the registration form available in the E-Shop and submit it by checking the appropriate box.
3. After submitting the complete registration form, an activation link will be sent to the Customer's email address provided on the registration form. After clicking the activation link, the Customer will be redirected to the login page in the E-Shop. At this moment, the agreement for the provision of electronic services regarding the maintenance of the Customer Account is concluded. This means the Customer will gain access to the Customer Account and the right to modify the data provided during Registration, with the exception of the right to modify the Login.
4. The Customer Account created as a result of registration is maintained for the Customer for an indefinite period. The Customer can resign from maintaining the account in the E-Shop and request its deletion at any time. No fees are charged for the resignation and deletion of the Customer Account.
5. During Registration, the Customer may voluntarily consent to the processing of their personal data for marketing purposes by checking the appropriate box in the registration form. In this case, Devanlay will indicate the purpose of collecting the Customer's personal data, as well as the known or anticipated recipients of this data by Devanlay.
6. The Customer's consent to the processing of their personal data for marketing purposes is not a condition for the possibility of concluding an agreement with Devanlay for the electronic provision of the Customer Account maintenance service. Consent may be withdrawn at any time by the Customer completing an appropriate statement. The statement can be sent to Devanlay's address, via email.
7. To delete the Customer Account from the E-Shop, please contact Devanlay by phone (+48 947 213 853) from 8:00 AM to 4:00 PM. The instruction to delete the Customer Account is accepted for execution after confirming that the person requesting it is the account holder. The Customer Account is deleted within 14 days of submitting the request and signifies the termination by the Customer of the agreement with the Company for the electronic provision of services, the subject of which is the maintenance of the Customer Account.
8. Devanlay is entitled to block the Customer Account in cases provided for in generally applicable law, and also for important reasons, in particular: i. violation by the Customer when using the E-Shop of generally applicable legal provisions, the rights of third parties (including, in particular, intellectual property rights), personal rights of third parties, or principles of social coexistence; ii. other repetitive (at least twice) violation by the Customer of the provisions of these Regulations; iii. repetitive (at least twice) ordering by the Customer of Goods payable upon collection of the ordered item, providing false address data or data preventing the addressee from being found; iv. persistent and repetitive withdrawal by the Customer from the contract under the rules set out in § 9 of these Regulations, if the withdrawal is not justified by the impossibility of its fulfillment by Devanlay in accordance with the content of the order.
9. The Customer will be informed of the intention to block the Customer Account electronically to the email address registered in the E-Shop. Blocking the account results in the immediate termination of the agreement for the electronic provision of services.
10. In the event of the Customer Account being blocked, outstanding orders placed by this Customer are cancelled by Devanlay within 1 day of the blocking. In such a case, if payment for the order has already been made, Devanlay will refund the entire amount paid to the Customer. The refund will take place in accordance with generally applicable law.

Article 4 – Placing Orders

1. The Customer can place orders 24 hours a day, 7 days a week.
2. The placement of an order by the Customer constitutes an offer to conclude a Sales Agreement for the Goods indicated in the order, in accordance with the provisions of the Civil Code.
3. In the case of Purchases with Registration, the Customer places an order after logging into the E-Shop, adding the Goods to the basket, choosing the payment and Delivery method, and providing the data necessary to fulfill the order, including for issuing a VAT invoice (if requested). The Customer can also add notes regarding the delivery address. In the case of Delivery to an InPost Parcel Locker, providing a mobile phone number or email address to which information about the possibility of collecting the Goods will be sent is required.
4. In the case of Purchases without Registration, the Customer places an order by adding the Goods to the basket, selecting the "Order" option, and indicating the payment method, Delivery method, and data necessary to fulfill the order, such as: first name, last name, date of birth, gender, phone number, address, email, and VAT invoice data (if requested). The Customer must accept the Regulations and consent to the processing of personal data. In the case of Delivery to an InPost Parcel Locker, providing a mobile phone number or email address is required.
5. The process of placing an order ends for both Purchases with Registration and Purchases without Registration when the option "Confirm order and pay" is selected. This action means the submission of an offer by the Customer.
6. After placing the order, the Customer will receive to the indicated email address: a) confirmation of receipt of the order by Devanlay, b) a link to the current Regulations, c) an individual order number ("Order Code"), enabling the tracking of the order status. Confirmation of receipt of the order does not mean its acceptance by Devanlay.
7. After processing the order, the Customer will receive an SMS message with information about its acceptance and shipping details ("Shipping Confirmation"). The Sales Agreement is concluded upon receipt of the Shipping Confirmation. The agreement is for a fixed term and is valid for the period of order fulfillment. The place of performance is the delivery address indicated by the Customer.
8. The Customer is obliged to make payment immediately after placing the order. In the event of non-payment, the order will not be considered properly placed, and the Sales Agreement will not be concluded. The Customer may repeat the attempt to place an order.
9. The Customer can choose one of the currently available payment methods, indicated on the E-Shop website in the "Payment Methods" tab, including: a) PayU service, b) PayPal service.
10. Devanlay reserves the right to limit the delivery methods and forms of payment in relation to a Customer who has more than two orders awaiting collection at the indicated InPost Parcel Locker or from the courier.
11. In the case of both Purchases with Registration and Purchases without Registration, after the conclusion of the Sales Agreement, Devanlay confirms its terms to the Customer by sending them to the Customer's email address indicated by the Customer during Registration (Purchases with Registration) or when placing the order (Purchases without Registration).
12. At every stage of placing the order, until payment is made, the order can be cancelled by stopping proceeding through the subsequent steps and leaving the subpage used for placing orders. An order whose placement process is not completed by the Customer will not be fulfilled.
13. The Customer's order is also registered and stored by the Devanlay system. Accounting documents confirming the Sales Agreement made via our service are stored for a period of 5 years.
14. Devanlay may contact the Customer at the email address provided by the Customer or by phone, at the contact phone number indicated by the Customer, in order to clarify doubts, confirm the order placement, or in other matters related to the fulfillment of the order.

Article 5 – Payments

1. All prices of Goods available in the E-Shop are given in PLN and include VAT. Prices do not include additional costs, such as Delivery costs, which are indicated to the Customer before placing the order.
2. The price of each Good is valid at the moment the Customer places the order.
3. The Customer can pay for the order using one of the currently available payment methods, indicated on the E-Shop website in the "Payment Methods" tab. Available methods may include, among others, fast electronic payments (PayU, PayPal), card payment, bank transfer.
4. In the case of Purchases without Registration, the Customer can only pay before receiving the Good. Order fulfillment will take place after Devanlay receives confirmation of the successful payment execution from the payment processing entity.
5. Payments are processed by certified operators in accordance with applicable security standards.
6. Clicking the "Confirm order and pay" button signifies placing an order with the obligation to pay, in accordance with Article 17 of the Consumer Rights Act.
7. Devanlay reserves the right to change the prices of Goods, to introduce and cancel promotions, to introduce new Goods, as well as to make changes to the range of Goods. All orders placed before the date of introduction of the aforementioned changes will be fulfilled under the existing terms.
8. Promotions in the E-Shop do not combine, unless the promotion rules state otherwise.
9. The Customer making Purchases with Registration may use discount codes, provided they are active and comply with the promotion terms. Discount codes cannot be combined with other promotions, unless the promotion regulations state otherwise.

Article 6 – Fulfillment and Delivery Dates

1. Order fulfillment takes place after Devanlay receives payment confirmation. The Customer can choose one of the available Delivery methods, indicated on the E-Shop website, in particular: a) delivery to the address provided by the Customer in the registration form (Purchases with Registration) or provided when placing the order (Purchases without Registration) b) InPost Parcel Locker on the territory of the Republic of Poland. The Customer is informed about the Goods delivery options on the lacoste.pl website each time.
2. Deliveries are carried out exclusively on the territory of the Republic of Poland.
3. Goods offered in the E-Shop are available in stock, unless otherwise indicated.
4. In exceptional situations, e.g., in the event of simultaneous ordering of the same Good by many Customers, it may happen that the Good is not available. In such a situation, the Customer will be informed about the inability to fulfill the order, and thus the Sales Agreement will not be concluded. Devanlay will refund the Customer all payments received from the Customer, in accordance with the law, in connection with the specific Sales Agreement that did not come into effect.
5. In case of inability to fulfill the order for other reasons, the Customer will be informed via e-mail or telephone. The Sales Agreement will not be concluded, and payments made will be refunded.
6. In case of lack of a given Good in stock or inability to fulfill the order for another reason (e.g., due to simultaneous orders), the Customer will be informed via email or telephone about the problems with order fulfillment and possible solutions. If it turns out that the order cannot be fulfilled, the Sales Agreement will not be concluded. In such a situation, Devanlay will refund the Customer all payments made in accordance with applicable regulations.
7. The Goods are delivered free from defects, in accordance with the provisions of the Civil Code concerning the warranty (rękojmia).
8. Order fulfillment begins in accordance with the principles set out in Article 5.
9. The delivery time is 1 to 4 Working Days from the moment the Shipping Confirmation is sent. This term constitutes an essential element of the Sales Agreement.
10. The Customer is obliged to provide a correct and current delivery address and contact phone number. In the case of incorrect data, Devanlay is not responsible for delay or lack of delivery, provided that due diligence has been exercised.
11. On the day of shipping, the Customer will receive an email with information about the parcel dispatch.
12. The Customer should check the parcel in the presence of the Delivery Service Provider. In case of damage or shortages, the Customer has the right to demand the preparation of a damage protocol.
13. A receipt is attached to each parcel. A VAT invoice is issued at the Customer's request, after providing the necessary data.
14. The delivery cost is borne by the Customer if the order value does not exceed PLN 300. This cost is indicated each time before placing the order. Promotions regarding delivery costs may be published on the E-Shop website.
15. The Customer receives email notifications regarding the order status, including reminders about uncompleted orders and thank-yous after its fulfillment.
16. In the case of delivery to an InPost Parcel Locker, the Customer has 2 days to collect the parcel. After this time, the parcel may be returned to the sender, and the order cancelled.

Article 7 – Warranty for Defects

1. Devanlay is liable to the Customer if the sold Good has a physical or legal defect (warranty for defects - )in accordance with the provisions of the Civil Code.
2. A Good has a physical defect if it is not compliant with the agreement, in particular when: a) it does not have the properties that a Good of this kind should have, b) it does not correspond to the description or sample, c) it was delivered incomplete.
3. A Customer who finds a defect in the Good may: a) demand a price reduction, b) withdraw from the agreement (if the defect is significant), c) demand the replacement of the Good with one free from defects, d) demand the removal of the defect.
4. Devanlay may refuse to fulfill the Customer's request if bringing the Good into compliance with the agreement in the manner chosen by the Customer is impossible or would require excessive costs.
5. A Customer who is a Consumer may benefit from the presumption of the defect's existence – if the defect is revealed within one year from the delivery of the Good, it is presumed to have existed at the time of delivery.
6. Devanlay is liable under the warranty if the defect is found within 2 years from the date of the Good's delivery.
7. A Customer who exercises the rights under the warranty is obliged to deliver the defective Good to Devanlay's address. In the case of a Customer who is a Consumer, the cost of delivery is covered by Devanlay.
8. The complaint will be considered within 14 days of its receipt. Failure to respond within this period means the complaint is deemed accepted.
9. If the complaint is accepted, Devanlay will refund the Customer all incurred costs, including the cost of delivery and return of the Good, provided the return was made in accordance with the procedure specified in the Regulations.
10. The refund of funds is made using the same payment method as used by the Customer, unless the Customer explicitly agrees to another method that does not incur additional costs for them.
11. The Customer has the right to use out-of-court complaint resolution methods, including the assistance of the Consumer Ombudsman or the ODR platform: https://ec.europa.eu/consumers/odr.

Article 8 – Complaint Procedure

1. All complaints regarding the Goods, as well as the course of the Customer's order fulfillment, and any problems with the collection of the return shipment, should be submitted: a) electronically to the address: info@lacoste.pl, b) in writing to the address: E-Sklep Devanlay Polska Sp. z o.o., ul. Muszkieterów 15C C1–C2, 02-273 Warszawa.
2. The complaint should contain: the Customer's contact details, order number, description of the defect or problem, the Customer's request (e.g., exchange, repair, refund).
3. Devanlay confirms the receipt of the complaint electronically.
4. In the event of a complaint submission, Devanlay may ask the Customer to return the Good for evaluation. The cost of returning the Good is borne by Devanlay, provided the complaint proves to be justified. The Customer is not obliged to return the Good before the complaint is considered, unless it is necessary for its evaluation.
5. If it is necessary to return the Good, the Customer may: a) independently send the Good to the address indicated above, b) use a free courier pick-up after prior contact with the Customer Service Office (+48 947 213 853).
6. Devanlay does not accept complaints submitted in Devanlay Stores.
7. The complaint will be considered within 14 days of its receipt. Failure to respond within this period means its acceptance.
8. A complaint may also be submitted in connection with the use of free electronic services provided by Devanlay. In this case, the complaint should be sent electronically to the address: info@lacoste.pl. The complaint should contain a description of the problem. A response will be provided immediately, but no later than within 14 days.

Article 9 – Right of Withdrawal

A. Statutory Right of Withdrawal

1. A Customer who is a Consumer has the right to withdraw from a distance Sales Agreement without giving a reason, within 30 days from the day the Customer or a third party indicated by them other than the Delivery Service Provider received the Good. Devanlay voluntarily extends the statutory withdrawal period to 30 days.
2. To exercise the right of withdrawal, the Customer should submit an unequivocal statement of withdrawal to Devanlay (e.g., a letter sent by mail or email). The Customer may use the withdrawal form, which is an appendix to these Regulations, but it is not mandatory.
3. The deadline is considered met if the statement is sent before its expiry.
4. In case of withdrawal from the agreement, Devanlay will refund the Customer all payments received, including Delivery costs (with the exception of costs resulting from the Customer choosing a method other than the cheapest ordinary delivery method), immediately, no later than 14 days from the day of receiving the statement of withdrawal.
5. The payment will be refunded using the same payment methods as used by the Customer in the original transaction, unless the Customer explicitly agrees to another solution. In no event will the Customer incur additional fees in connection with this refund.
6. Devanlay may withhold the refund until receiving the Good or until the Customer provides proof of its return, whichever event occurs first.
7. The Customer is obliged to return the Good to Devanlay's address immediately, but no later than 14 days from the day they informed Devanlay of the withdrawal from the agreement. The deadline is met if the Customer sends back the Good before the 14-day period expires. The Good should be sent back to the address: E-Sklep Devanlay Polska Sp. z o.o., ul. Muszkieterów 15C hala C1–C2, 02-273 Warszawa.
8. The Customer bears the direct costs of returning the Good, unless Devanlay explicitly informed the Customer of its willingness to cover these costs.
9. The Customer is liable only for any diminution in the value of the Good resulting from using it in a manner exceeding what is necessary to ascertain the nature, characteristics, and functioning of the Good.
10. The right of withdrawal does not apply to agreements: a) for the provision of services, if Devanlay has fully performed the service with the explicit consent of the Customer, who was informed before the start of the service provision that they would lose the right of withdrawal after Devanlay has fully performed the service; b) in which the subject of the service is a non-prefabricated Good, produced according to the Customer's specifications or serving to satisfy their individualized needs; c) in which the subject of the service is a Good delivered in a sealed packaging, which cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery; d) in which the subject of the service are sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery; e) for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the Customer's explicit consent before the withdrawal period has expired and after being informed by Devanlay about the loss of the right of withdrawal.
11. The return of the Good may be made by the Customer: a) independently, by sending the Good to the address indicated by Devanlay, The return of the Good may be made at the Customer's expense or the Customer may use the free return of the Good to Devanlay via Szybka paczka (Quick parcel - the customer receives a shipping label with the order) or via Szybkie zwroty InPost (Quick InPost returns) by providing the order number. b) independently, by sending the Good to the address indicated by Devanlay,
12. B. Contractual Right of Withdrawal – Returns

• Regardless of the statutory right of withdrawal mentioned in point A above, Devanlay grants Customers (both Consumers and other purchasing entities) an additional, contractual right of withdrawal from the Sales Agreement within 14 days from the day of receiving the Shipping Confirmation by Devanlay.
• To exercise this right, the Customer may complete and send the electronic version of the withdrawal form available in the E-Shop, or use the paper version of the form attached to the shipment. In both cases, the form should be attached to the returned Good and sent to: E-Sklep Devanlay Polska Sp. z o.o., ul. Muszkieterów 15C hala C1–C2, 02-273 Warszawa.
• The contractual right of withdrawal applies only to Goods returned in an undamaged and complete state, without signs of use beyond what is necessary to ascertain the nature, characteristics, and functioning of the Good. Devanlay reserves the right to refuse to accept the return in case of exceeding the return deadline or returning a damaged or incomplete Good.
• In the event of effective withdrawal from the Sales Agreement, Devanlay will refund the Customer all payments made by them, using the same payment method as used for the purchase, unless the Customer explicitly agreed to another method of refunding the funds, which does not incur any costs for them.
• The refund of funds will take place without undue delay, but no later than 14 days from the day Devanlay receives the returned Good.
• Before making the payment refund, Devanlay has the right to first verify the returned Good for its compliance with the declaration and reserves the right to refuse to accept the return if irregularities are found, about which it will inform the Customer electronically.
• If the Customer sends to Devanlay a Good or other items that are not subject to return (e.g., after a complaint is rejected, return of items not from the E-Shop), Devanlay will inform the Customer via email about the possibility of collecting them, indicating a deadline (30 days from the date of sending the information) and the consequences of failure to collect within the deadline. This deadline may be extended at the Customer's request, provided it is submitted before its expiry and accepted by Devanlay.
• After the unsuccessful expiry of the collection deadline, Devanlay reserves the right to take further action regarding the uncollected items, including, in particular: a) disposal of them, b) transfer for charitable purposes, c) commercial disposal (e.g., in the case of clothing unsuitable for further use), d) treating the items as abandoned by the Customer and removing them at the Customer's expense.

Article 10 – Free Electronic Services

1. Devanlay provides the following free electronic services 24 hours a day, 7 days a week: a) Newsletter; b) Customer Account specified in Article 3 of the Regulations; c) Contact Form; d) Push (individual product proposals).
2. Devanlay reserves the right to choose and change the form, type, method, and time of access to selected services. The Customer will be informed in a manner appropriate for changes to the Regulations.
3. The Newsletter service involves sending the Customer email or SMS messages containing commercial information about new products, services, and offers from Devanlay. The Newsletter is received only by Customers who have given consent and subscribed.
4. Newsletter subscription can occur: a) during Customer Account Registration – by checking the appropriate box, b) by completing the form available on the E-Shop website (https://www.lacoste.pl/newsletter-form).

After sending the form, the Customer will receive an email confirmation of the subscription. The agreement for the provision of the Newsletter service is concluded upon confirmation.

5. Newsletter subscription is voluntary and free of charge. The Newsletter service is provided for an indefinite period. The Customer may cancel the Newsletter service at any time. To unsubscribe, the Customer may choose to click the link provided in the email sent as part of the Newsletter service or by activating the appropriate field in the Customer Account.
6. The Newsletter includes, in particular: sender designation, message subject defining its content, and information about the possibility and method of resigning from the service.
7. The Contact Form service enables the Customer to send messages to Devanlay via the form available in the E-Shop.
8. Use of the Contact Form is voluntary and one-time. The Customer may resign from further correspondence at any time by informing Devanlay.
9. The Push service consists in presenting the Customer with individual product proposals (e.g., via browser notifications or in the E-Shop), prepared based on their past purchases, activity on the website, profile data, and declared interests and preferences. a) If the Customer does not want to receive individual proposals in emails, they can resign at any time by clicking the resignation link in the message content or by contacting Devanlay in any form (e.g., email). b) If the Customer does not want to use the Push service, they can submit their resignation by sending a request to the email address info@lacoste.pl or by letter to the address of Devanlay's registered office. The resignation will be processed without undue delay.
10. In the event of the Customer acting to the detriment of Devanlay or other Customers, violating the law, or the provisions of the Regulations, Devanlay may block access to the free electronic services. The blocking remains in effect for the time necessary to clarify the matter. Devanlay will inform the Customer about the blocking of services via an email sent to the address provided during Registration.

Article 11 – Customer Responsibility

1. Content posted by the Customer as part of using electronic services does not express the views of Devanlay and cannot be identified with its activities. Devanlay only provides the appropriate ICT resources and is not the provider of this content.
2. The Customer declares that: a) they possess all rights to the content they publish, including copyrights, industrial property rights (e.g., trademarks), and related rights; b) personal data, image, and information concerning third parties have been made available legally, voluntarily, and with the consent of the persons concerned; c) they consent to access to the posted content by other Customers and Devanlay, and also authorize Devanlay to use this content free of charge in accordance with the Regulations; d) they consent to the creation of derivative works within the meaning of the Act on Copyright and Related Rights.
3. In relation to the electronic services described in Article 10, the Customer is not authorized to publish: a) personal data of third parties and to transmit photos of third parties without obtaining their prior consent legally b) advertisements and/or promotional content.
4. Devanlay does not carry out ongoing control of the content posted by Customers.
5. If the Customer, a third party, or another entity considers that the content posted in the E-Shop violates their rights, personal rights, good morals, feelings, morality, beliefs, principles of fair competition, know-how, trade secret, or other legal obligations – they should immediately inform Devanlay.
6. After receiving the notification mentioned in paragraph 5, Devanlay will take appropriate action, including removing or blocking access to the challenged content.
7. While using the electronic services referred to in Article 10, the Customer may not provide content that, in particular, could: a) be offensive or constitute a threat directed at other people, or contain vocabulary that violates good morals (e.g., through the use of profanity or terms commonly considered offensive); b) violate any rights of third parties, including rights related to the protection of copyrights and related rights, the protection of industrial property rights, trade secrets, or related to confidentiality obligations; c) be posted in bad faith; d) be contrary to the interests of Devanlay; e) violate the provisions of the Regulations, good morals, applicable law, social or customary norms in any other way.
8. In the event of Devanlay receiving notification that content violates personal rights, good practices, feelings, morality, beliefs, principles of fair competition, legally protected secrets, or obligations, Devanlay reserves the right to modify or remove content posted by Customers as part of their use of the electronic services described in Article 10.
9. The Customer grants Devanlay a non-exclusive, free-of-charge license to use the content posted in the E-Shop, to the extent necessary for its display, publication, copying, modification, and distribution within the E-Shop.

Article 12 – Final Provisions

1. Devanlay is liable for non-performance or improper performance of the Sales Agreement and the electronic service agreements referred to in Article 10. In the case of Customers who are Entrepreneurs (i.e., natural persons, legal persons, or organizational units with legal capacity, conducting business or professional activity), Devanlay's liability is limited to damages caused intentionally and covers only actually incurred losses.
2. The content of the Regulations can be recorded by printing, saving to a medium, or downloading at any time from the E-Shop website.
3. In the event of a dispute related to the Sales Agreement or the electronic service agreement, the parties will strive for its amicable resolution. Polish law applies to matters not regulated.
4. Devanlay reserves the right to change these Regulations. Customers will be informed of the changes through a notice on the E-Shop website. Customers with a Customer Account will be additionally informed of the changes during the first login after the new Regulations take effect. Failure to accept the new Regulations means the termination of the electronic service agreement.
5. The Sales Agreement and the electronic service agreements referred to in Article 10 are concluded in the Polish language.
6. Devanlay informs Customers who are Consumers about the possibility of using out-of-court dispute resolution methods for complaints and claims. Detailed information is available at the registered offices and on the websites of entities authorized to conduct out-of-court dispute resolution, in particular consumer ombudsmen and Provincial Inspectorates of Trade Inspection. The list is available on the website of the Office of Competition and Consumer Protection: www.uokik.gov.pl.
7. Devanlay also informs about the possibility of using the online dispute resolution (ODR) platform, available at: http://ec.europa.eu/consumers/odr.
8. The Privacy Policy is an integral part of these Regulations.
9. The Regulations enter into force on 15.10.2025.